Texas Catering Partnership Specialist

Job Category: Restaurant Support Center
Schedule: Full time

Job details




Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:


Family:  Work together to make everyone feel at home, and we step up when someone needs help

  • Partners with the restaurant manager – (AOR) in restaurant capability, call backs and appropriate follow-up for orders.

·       Follow-up with guest to ensure Portillo’s is meeting and exceeding their expectations.

  • Build and maintain strong relationships with existing catering guests, serving as the primary point of contact for catering related matters.

Greatness:  We’re obsessed with being the best and work hard to continuously improve.  Our greatness is rooted in Quality, Service, Attitude and Cleanliness

  • Negotiate catering contracts with potential guests,
  • Drive catering and delivery business for territory restaurants within by cold calling, utilizing business lists, and canvassing.
  • Achieve weekly business development activities goals which includes canvassing to B2B guest, email follow-up on visits, food tastings, and lapse user check-ins through email, calls, and visits.
  • Support catering coordinators with large catering guest first time purchase to build a strong relationship with guest.
  • Adhere to all safety and sanitation standards and follow all applicable traffic laws.
  • Maintain accurate records of all interactions with guests in our Portillo’s CRM system.

Energy:  We move with urgency and passion, while maintaining attention to detail

·       Identify and forge strategic partnerships with other businesses, organizations, and institutions to expand the catering client base.

  • Stay informed about industry trends, competitor activities, and market developments to identify new catering opportunities.
  • Represent the company at industry events, conferences, and trade shows to network with potential guests and promote catering opportunities.

·    Asks for the business-ensures we are actively pursuing all opportunities to drive catering orders with B2B guest.

Fun:  We entertain our guests, we connect authentically, and we make each other smile

·       Communicate strategically with internal and external partners.

·       Serve as Brand Ambassador for our brand when in the field.






This position reports to the New Business Development Manager. The Catering Partnership Specialist interacts with the Off-Premise team, as well as Operations, Field Management at various levels, Accounting/Finance, Marketing, and Information Technology.




Educational Level/Certifications

·       Bachelor’s Degree with Marketing/Sales focus or 2 years’ experience in sales environment

Work Experience, Qualifications, Knowledge, Skills, Abilities

  • Preferred experience in QSR, food delivery, technology, customer experience, e-commerce, or related industry.
  • Strong communications skills: ability to effectively communicate information and contribute innovative ideas in written and verbal format.
  • Proficiency in MS Office (Outlook, Word, Excel, PowerPoint), Adobe Professional, and internet browser software is required.
  • Experience in Microsoft Teams and Asana. 
  • Ability to handle confidential and sensitive information.

Travel Requirement

  • Occasional travel may be required 75%.





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