Instructional Designer

Job Category: Restaurant Support Center
Schedule: Full time

Job details

The Learning & Development, Instructional Designer – Generalist will partner with the Learning & Development team and Subject Matter Experts (SMEs) to develop learning and development materials, programs and experiences. The Learning & Development, Instructional Designer – Generalist will work with various cross-functional teams to shape how learners acquire knowledge and skills, ensuring that educational content is engaging, relevant and effective. They will develop programs that facilitate and support our purpose, values, QSAC standards (quality, service, attitude, cleanliness), and Portillo’s Experience for our Team Members and ongoing leadership development for the restaurants, Restaurant Support Center and Portillo’s Food Service.  This role will also be responsible for the creation and design of development programs. 



Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:


Family:  Work together to make everyone feel at home, and we step up when someone needs help:

·       Collaborate and build relationships with key stakeholders to identify learning needs and performance gaps within our organization.

·       Select appropriate instructional strategies and resources to support learning outcomes considering different learning styles.

·       Design and develop content and programs that support onboarding, orientation and ongoing development of Portillos’ Team Members.


Greatness: We’re obsessed with being the best and work hard to continuously improve.  Our greatness is rooted in Quality, Service, Attitude and Cleanliness:

·       Design, develop and update curriculum, course outlines and instructional plans that align with learning objectives and organizational goals.

·       Self and team accountability of project requirements, prioritization and ensuring timelines are achieved.

·       Understands Portillo’s Leadership Traits, Leadership Areas of Responsibilities and Operating Models and updates current programs and materials to reflect standards as needed.


Energy:  We move with urgency and passion, while maintaining attention to detail:

·       Conduct analysis, surveys, interviews and observations to gather data and insights into learner requirements.

·       Develop content in multiple formats, including but not limited to: Online (formal eLearning, videos, etc.), Instructor-led courses (in person or virtual), Performance support resources (job aides) and Reference guides.


Fun:  We entertain our guests, we connect authentically, and we make each other smile:

·       Develop and update interactive e-learning modules, videos, simulations or other multimedia assets to engage learners and facilitate knowledge acquisition.

·       Integrate technology tools and digital resources into instructional design to enhance learning experiences in a constantly evolving industry.



Reports directly to the Sr. Learning & Development Manager. Partners with all levels of individuals at both team member and leadership levels in the restaurants, Restaurant Support Center and Portillo’s Food Service.




Work Experience, Qualifications, Knowledge, Skills, Abilities

·       At least 2 years instructional design experience focused on instructor-led, digital and blended learning. (Required)

·       Ability to design with vision, promote culture, motivate, and facilitate positive sustainable change. (Required)

·       Advanced computer proficiency and technical aptitude in the use of Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook) and various technology applications, including LMS, e-learning software. (Required)

·       Communicate clearly with outstanding listening, verbal (presentation), team building and written communication skills. (Required)

·       Demonstrate project management experience – from ideation to implementation (planning, set priorities, achieve deadlines). (Required)

·       Experience with recording and editing digital media for blended learning solutions. (Required)

·       Experience with graphic design, micro-learnings, gamification, simulations, etc. (Required)

·       Ability to lead change and inspire others by influencing, collaborating and strategically partnering across multiple departments and leaders.

·       Strong understanding and knowledge in the application of instructional design principles, adult learning theories and learning styles.

·       Develops self and others by being a continuous learner to include maintaining functional expertise to all of Portillo’s operating models, systems, and processes.

·       Proficiency in Adobe Creative Cloud applications, including Adobe Captivate, Adobe Photoshop and Adobe InDesign.

·       Advanced experience with e-learning authoring tools and various technology applications, including Learning Management Systems.

·       Experience in developing engaging and interactive e-learning modules designed for a diverse audience.

·       A portfolio showcasing previous instructional design projects, including e-learning module samples, training materials and multi-media content, is highly desirable.

Travel Requirement

  • Travel may be required 10%-15%
  • 3 days required at Restaurant Support Center (Tuesday – Thursday)



The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.  This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.  The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.



  • Must be able to identify food through taste, texture, color and
  • Required to use small tools and



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