Food Safety & Quality Assurance Plant Supervisor

Job Category: Food Commissary & Warehouse
Schedule: Full time

Job details

The Food Safety & Quality Assurance (FSQA) Plant Supervisor is responsible for ensuring compliance with Portillo’s food safety, quality policies and programs and for ensuring all GFSI, USDA and FDA FSMA standards are met in all building areas, including production and warehousing operations. In addition, the FSQA Plant Supervisor will be responsible for assessing and problem-solving food safety and quality issues within the plant and will manage and lead a team of 2 FSQA Associates.






Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:


Family:  Work together to make everyone feel at home, and we step up when someone needs help

·       Ensure that all food safety, quality assurance programs and procedures are implemented and followed, working with the FSQA team.

·       Conduct monthly GMP inspections and KPI reporting.

·       Manage pest control program.

·       Manage team of technicians, through entire plant process from shipping through production to shipping.

·       Manage product holds including communication of non-conformances to authorized personnel in a timely manner, destruction of non-conformant products, release of approved products and reporting of non-conformant products and disposal.

·       Participate in cross functional teams to assure effective implementation of food safety and quality initiatives and other processes, as necessary.

  • Execute environmental program swabbing according to policy and identify needs for additional microbiological testing.

·       Gather and study data and/or provide technical support to understand trends and issues to make decisions and recommendations on product safety and quality in areas of assigned responsibility.

·       Manage FSQA Documents by ensuring compliant retrieval and completion of all Portillo’s FSQA documentation to include proper and timely HACCP/PCQI sign-off.

·       Communicate clearly by listening to others and the team, share information concisely with purpose, and be open to opinions.

·       Build relationships by establishing connections with others to build trust, share ideas, and accomplish work.

·       Develop People by helping others become more effective through strengths, expectations, encouragement, and coaching.


Greatness:  We’re obsessed with being the best and work hard to continuously improve.  Our greatness is rooted in Quality, Service, Attitude and Cleanliness

·       Prepare maintenance work requests when required for Quality/Food Safety.

·       Support and assist USDA inspector as needed.

  • Evaluate facility sanitary conditions assess risk based on food safety and public health principles and determine and prioritize appropriate corrective action.
    • Troubleshoot persistent sanitation issues to identify areas for improvement in sanitation program or facility/equipment design, engaging technical experts from RSC as needed.
    • Partner with chemical supplier to maintain and update as necessary master cleaning schedule for plant, detailed clean-up procedures and SSOPs for plant equipment, in compliance with GMP and Portillo’s guidelines.
    • Ensure all safety requirements related to sanitation are met, including proper chemical storage, MSDS, PPE and procedures.
    • Develop and implement sanitation-related training for plant team members.
    • Lead change by recognizing that change is essential, set goals for change, and lead purposeful adaptations to work that align with the organization’s stated vision.

Energy:  We move with urgency and passion, while maintaining attention to detail

  • Work with operations to assess and mitigate food safety risks associated with construction and major maintenance.
  • Coordinate and prepare plant for internal sanitation, food safety, and third-party audits.

·       Assist Manager with supporting the customer complaint process by conducting root cause analysis and developing and implementing appropriate corrective action(s).

·       Assist FSQA Manager with any plant deviations.

·       Assist FSQA Manager and FSQA team on SCAR submissions.

·       Create accountability in holding self and others responsible for performance.


Fun:  We entertain our guests, we connect authentically, and we make each other smile

·       Work with the management team in facilitating rollouts of new procedures and policies.  

·       Participate in screening, evaluation, and hiring of job candidates.

·       Other duties as assigned.




This position reports to the FSQA Manager with a dotted line to the Plant Manager and interacts with other departments.




Knowledge, Skills, Abilities


·       Bilingual (Spanish) preferred.

·       Troubleshooting, data analysis, and investigative skills required.

·       Must have strong computer skills and be familiar with Microsoft Office Word and Excel (heavy computer usage in this role).

·       Incumbent must be able to work under minimal supervision.

·       Minimum of 5 years food quality industry experience required. 

·       Demonstrated ability to manage employees required.

·       Sound reporting, with good interpersonal and communication skills (written and verbal).

·       Good organization and time management skills, with attention to detail.

·       HACCP certification preferred. PCQI certification preferred. 

·       Knowledge of government regulatory requirements in food (USDA, FDA FSMA) a plus

·       Knowledge and experience with GFSI, SQF, GMP’s, Sanitation, Pest Control, Food Safety and HACCP systems, Quality Training, Allergens, Operations and applicable programs/regulations a plus.

·       Think critically by seeking information, critically evaluate information, apply knowledge, and solve problems.

Educational Level/Certifications

  • BS in Food Science, Biology, Chemistry or related field preferred or 5 years’ of FSQA experience











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