Off-Premise & Marketing Intern

Job Description:

Off-Premise at Portillo’s is unlike anywhere else. We have been a beloved brand with die-hard fans since Founder Dick Portillo opened his first hot dog stand in 1963. When we open new restaurants, our fans stand in long lines just to be the first to sample their favorites from our menu. We believe that the best marketing is done by giving our customers the Portillo’s experience – fresh food in a fun, clean environment.  

Off-Premise refers to dining that takes place outside of the walls of our restaurants and as our Summer Off-Premise Intern, your job is to fuel the passion our fans have for Portillo’s. You will join a small, scrappy, enthusiastic off-premise team. Your primary role will be to support guest in calls, emails, and restaurant support of current off-premise projects related to 3rd party marketplace, delivery, pickup and catering. You will work closely with the Strategic Partnership Manager, Call Center Manager and Off-Premise Coordinator, and Guest Services Manager. You will make real contributions to building the Portillo’s brand by getting the opportunity to work cross-functionally with multiple departments, including Marketing. This is not a role for the faint of heart – you’ll be put to work from the moment you arrive. But your contributions will make an impact well beyond your ten weeks with us.  

This paid internship will last ten full weeks and will require you to spend time in our Oak Brook office and at various Portillo’s locations throughout the Chicagoland area.  

 
  
POSITION REQUIREMENTS: 

• Ability to write clear and concise ideas that can be easily understood by their audience.
• A genuine love for Portillo’s. 
• Pursuing a Bachelor’s degree in Business, Marketing, or a related major is preferred. 
• Previous work as a Portillo’s restaurant crew member is a bonus. 

RESPONSIBILITIES 

• Monitor trends/industry news related to off-premise. 
• Work directly with guest over the phone, email, and in person to understand opportunity areas for the guest experience.  
• Research new off-premise strategies, technologies, and catering menu offerings.  
• Participate in brainstorms and project meetings. 
• Track sales and guest feedback results of third-party marketplaces.   

SKILLS, ABILITIES:

• Ability to build relationships and use effective communication when talking with operations, other departments, guests and 3rd party marketplace partners.
• Use critical thinking to analyze current Off-Premise tactics, as well as research new strategies for the future.
• Ability to multi-task, utilize time management and collaborate with others towards the same goal of creating change.

Hot dog! The pay range for this role is $19 for non-grads, $21 for Graduates.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.  This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.  The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.