Facilities Technician

The Facilities Technician is responsible for the maintenance, care, and efficient operation of all equipment and facilities within the restaurant. This role includes performing preventive maintenance, troubleshooting and repairing equipment, and ensuring compliance with safety and sanitation standards. The Facilities Technician plays a critical role in minimizing downtime, optimizing operational efficiency, and supporting the overall guest experience by maintaining a clean, safe, and functional environment.

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family:  Work together to make everyone feel at home, and we step up when someone needs help

·       Communicate regarding any maintenance priorities and status updates. Regularly update your team and leadership on the status of ongoing maintenance tasks, highlighting any urgent issues that need immediate attention

·       Train new and existing team members on different functions and ensure they can perform tasks properly; share knowledge and best practices to help aid efficiency and productivity

·       Communicate clearly and work as part of a team. Engage with colleagues across all levels, ensuring that your communications are clear, concise, and constructive

Greatness:  We’re obsessed with being the best and work hard to continuously improve.  Our greatness is rooted in Quality, Service, Attitude and Cleanliness

·       Perform maintenance work and repairs on mechanical, electrical, plumbing, and other components efficiently and in order of priority. Utilize diagnostic tools and your technical expertise to identify the root cause of issues, completing repairs swiftly and effectively to minimize downtime.

·       Follow a structured PM schedule to perform routine inspections and maintenance on equipment. This includes adjusting components, replacing worn parts, and ensuring all systems meet operational standards.  

·       Conduct daily maintenance checks. Promptly address any issues discovered during these checks to prevent disruptions to service and maintain a safe, comfortable environment for both guests and employees.

·       Execute a series of scheduled maintenance tasks each day, from minor repairs to routine inspections, to ensure the facility operates smoothly. Maintain a checklist to track completed tasks and prioritize them based on the needs of the day.

·       Perform all job functions in compliance with safety guidelines and company policies and procedures. Regularly review and follow the company’s safety policies to prevent accidents and ensure a safe working environment.

·       Keep work area in a clean and orderly manner while maintaining equipment.

Energy:  We move with urgency and passion, while maintaining attention to detail

·       Demonstrate flexibility and a strong work ethic by being available to work beyond your regular hours when necessary. This includes working overtime, staying late, and/or coming in early to address urgent maintenance issues, accommodate peak operational demands, or complete time-sensitive projects.

Fun:  We entertain our guests, we connect authentically, and we make each other smile

·       Find creative solutions to challenges, to ensure facilities are in top-notch condition for Team Members and guests

ORGANIZATION RELATIONSHIPS

The facilities technician will interact with the restaurant managers and team members as well as their market managers.  The facilities technician will also interact with the vendors assigned to their restaurants.  The technician will also periodically interact with and support the construction team for new openings in their territory. 

QUALIFICATIONS

Educational Level/Certifications

·       High School or equivalent

·       Licensed as a plumber, electrician, or HVAC technician is a plus

Work Experience, Qualifications, Knowledge, Skills, Abilities

• Basic understanding of restaurant equipment and facilities with the ability to quickly learn
• Ability to maintain basic records and warranties
• Ability to understand written directions in maintenance and repair manuals and on manufacturer websites
• Knowledge of basic hand tools and power tools including meters for testing
• Basic knowledge and experience with light electrical, plumbing, and carpentry tasks

·       Basic understanding of Service Channel or similar maintenance software is a plus

·       Multi-unit experience (e.g. restaurant, retail, hospitality) preferred

Leadership Traits:

·       Establishes strong internal and external relationships at all levels through effective stakeholder engagement, providing advice, demonstrating care, and executing work through others.

·       Develops others by creating a strength-based environment, offering real-time coaching, and promoting a continuous improvement mindset. Ensures qualified successors are identified and prepared to meet both their own and the company’s needs.

·       Recognizes the need for change by identifying improvement and innovation opportunities. Leads with a stated vision, measurable goals and implementing purposeful adaptations to work.

·       Fosters a welcoming fun environment that instills confidence and empowerment, inspiring and celebrating team members.

·       Demonstrates the ability to make tough decisions, synthesize information, and find workable solutions while continually seeking better alternatives through critical thinking.

·       Possesses excellent communication and interpersonal skills to work seamlessly with senior leadership and other departments. Demonstrates active listening, shares information concisely and purposefully, and remains open to different perspectives.

·       Holds self and others accountable for performance, accepting responsibility for both successes and failures. Exemplifies a sense of urgency and meticulous attention to detail.

Travel Requirement

• Occasional travel may be required 15%.

Disclaimers

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.  This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.  The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.