Sr. Benefits Analyst

The Senior Benefits Analyst is responsible for managing Portillo’s benefits processes and timelines, compliance requirements, FMLA and ADA administration, benefits billing and reconciliation and time off programs. Builds strong relationships with all benefit vendors and carriers. This position is a vital partner in selecting and implementing new benefits and will have day-to-day oversight of the benefits portion of the HCM system. This position provides excellent customer service to our team members.

CORE RESPONSIBILITIES

Enable our Purpose to create lifelong memories by igniting the senses with unrivaled food and experiences:

Family:  Work together to make everyone feel at home, and we step up when someone needs help

·       Collaborates with vendors and Team Members to understand and promote benefits

·       Independently troubleshoots issues and revolves problems related to the health and welfare plans, eligibility, life events, enrollment, systems, etc.  

·       Serves as a subject matter expert for Portillo’s benefits

Greatness:  We’re obsessed with being the best and work hard to continuously improve.  Our greatness is rooted in Quality, Service, Attitude and Cleanliness

·       Administers the Leave of Absence and ADA process including managing the vendor relationship, responding to inquiries and timely communications with team members and leadership.

·       Manages all benefit billing to ensure accuracy and timeliness of payments

·       Oversees the administration of the 401(k) and Non-Qualified Retirement Plans including being the point of contact for the yearly auditing, working with the vendor on compliance and reporting requirements and managing the education program.

·       Manages the time off program for Portillo’s including policy creation and administration, auditing and ensuring compliance will all state and city requirements and changes.

Energy:  We move with urgency and passion, while maintaining attention to detail

·       Responds to any escalated benefits issues to ensure timely resolution

·       Is a key contributor to the annual Open Enrollment process including planning, implementation and communications

·       Serves as the HCM system expert for the benefits, time off and leave modules including configuration, optimization and trouble shooting in partnership with the HRIS team.

Fun:  We entertain our guests, we connect authentically, and we make each other smile

·       Serves as a project lead for any new benefit implementations

·       Manages the voluntary benefits programs and works to drive awareness, communication and engagement in the programs

·       Executes duties following established policy and procedure.  Oversees highly confidential employee data in accordance with established policy and procedure.

ORGANIZATION RELATIONSHIPS

This position reports to the Benefits Manager and will interact with team members, field management, senior management, as well as various departments at the Restaurant Support Center and Portillo’s Food Service.

QUALIFICATIONS

Educational Level/Certifications

·       Bachelor’s degree in human resources or related field preferred

Work Experience

• 3 -5 years of benefits administration experience

Knowledge, Skills & Abilities

Job Skills:

·       3 -5 years of benefits administration experience

·       Proficient in the Microsoft Office Suite

·       Exceptional organization skills, and decision-making skills, especially under stressful, demanding situations

·       Demonstrated ability to think strategically and successfully execute tactics.

·       Proven initiative-taker who sets aggressive plans and consistently meets the challenge.

·       Flexibility and ability to work in a fast-paced environment, meet deadlines, and juggle multiple projects at once.

·       Excellent communication skills, including verbal, non-verbal, written and presentation skills.

·       Working knowledge and understanding of HIPAA, ERISA, Section 125, and COBRA

·       Must be able to effectively adapt to changing and new priorities.

Leadership Traits:

·       Builds relationships through established connections by building trust, sharing ideas, and accomplishing the work of maintenance technicians and key stakeholders.

·       Develops others by leveraging strengths, setting expectations, encouragement, and coaching respective team.

·       Leads change by communicating the vision, goals and how the work is accomplished.  

·       Inspires others by communicating a vision, reflecting confidence and recognizes those they work with.

·       Seeks information, evaluates information, applies knowledge, and solves problems with critical thinking.

·       Listens, shares information concisely with purpose, and be open to opinions.

·       Holds self and others responsible for performance.

Travel Requirement

• Occasional travel may be required 5%.

Disclaimers

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by incumbents assigned to this job.  This is not intended to be an exhaustive list of all the responsibilities, duties and skills required.  The incumbent may be expected to perform other duties as assigned. This job may be reviewed as duties and responsibilities change with business necessity.